Terms of Service

1. Acceptance of Terms

By accessing or using veloora.ai (the "Website"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree, please do not use this Website. These Terms govern your use of the marketing website only. Use of Saksham and any other Frae-managed services is governed by a separate Service Agreement provided to you at the time of onboarding; these Terms do not apply to that relationship.

2. Website use

This Website is provided for informational purposes only. Submitting the enquiry or demo request form on this Website does not create a legally binding contract between you and Fraetech Private Limited, nor does it constitute a reservation, commitment, or guarantee of service. It initiates a sales conversation only. A binding commercial agreement is formed exclusively when a written Service Agreement, executed by authorised signatories of both parties, comes into effect.

3. Intellectual property

All content on this Website — including but not limited to text, graphics, layouts, design elements, the Frae name, and the Frae logo — is the intellectual property of Fraetech Private Limited and is protected under applicable Indian and international intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any part of this Website without our prior written permission.

Frae's products, including Saksham, incorporate open-source software components. Details of those components and their licences are set out in our Open Source Notices. Nothing on this Website transfers any intellectual property rights to you.

4. Accuracy of information

We make reasonable efforts to ensure that the information published on this Website is accurate and current. However, we make no warranty, representation, or guarantee — express or implied — that the information is complete, accurate, reliable, or up to date. Descriptions of service features, availability, pricing, and implementation timelines are indicative and subject to change without notice. You should not make commercial or investment decisions based solely on information on this Website without independent verification.

5. Disclaimer of warranties

This Website is provided on an "as is" and "as available" basis, without warranty of any kind. To the fullest extent permitted by the laws of India, Fraetech Private Limited expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

6. Limitation of liability

To the fullest extent permitted by applicable law, Frae Private Limited's total aggregate liability to you in connection with your use of, or inability to use, this Website shall not exceed ₹1,000 (one thousand Indian rupees).

In no event shall Fraetech Private Limited be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation loss of revenue, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of this Website, even if we have been advised of the possibility of such damages and even if a limited remedy set out herein is found to have failed of its essential purpose.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, or any other liability that cannot be lawfully excluded or limited under Indian law.

7. Third-party links

This Website contains links to third-party websites and services, including hub.veloora.ai and status.veloora.ai. These links are provided for your convenience only. Frae Private Limited does not endorse and is not responsible for the content, accuracy, privacy practices, or security of any third-party website. Your use of any linked website is entirely at your own risk and subject to that website's terms and conditions.

8. Force majeure

Fraetech Private Limited shall not be liable for any failure or delay in the performance of obligations under these Terms that results from causes beyond our reasonable control, including but not limited to natural disasters, floods, fires, earthquakes, epidemics, acts of government or regulatory authorities, war, civil unrest, telecommunications failures, internet outages, third-party platform failures, or other events of a similar nature.

9. Modifications to these Terms

We reserve the right to update or revise these Terms at any time. The revised Terms will be effective from the date they are posted on this page. Your continued use of the Website after any changes are posted constitutes your acceptance of the revised Terms. For material changes, we will endeavour to provide notice via the announcement bar on the Website. We encourage you to review these Terms periodically.

10. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. In the event of any dispute arising from or in connection with your use of this Website, the parties shall first attempt to resolve the matter through good-faith negotiation for a period of 30 days from the date on which one party notifies the other in writing of the dispute. If the dispute is not resolved within that period, it shall be subject to the exclusive jurisdiction of the competent courts at Jodhpur, Rajasthan, India.

11. General provisions

Entire agreement. These Terms, together with any separately executed written Service Agreement and the documents incorporated by reference herein (including the Privacy Policy and Open Source Notices), constitute the entire agreement between you and Fraetech Private Limited in relation to your use of this Website. They supersede all prior representations, communications, understandings, and agreements — whether oral or written — relating to the same subject matter.

Omissions and unaddressed matters. These Terms do not purport to anticipate or address every possible circumstance or scenario. The absence of an express provision on any matter shall not be construed as a waiver of any right, an admission of liability, an acknowledgement of any fact, or a modification of these Terms. Any matter not expressly covered shall be interpreted in good faith, having regard to the purpose and intent of these Terms as a whole, and resolved in accordance with the governing law and dispute-resolution process in Section 10.

No waiver. The failure of either party to enforce any provision of these Terms at any time, or to require performance of any obligation, shall not be construed as a waiver of that provision or obligation, nor shall it affect the right of that party to enforce the same or any other provision in the future. No waiver shall be binding unless it is made in writing and signed by an authorised representative of Fraetech Private Limited.

Severability. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable in any respect, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

Interpretation and contra proferentem. These Terms have been prepared by Fraetech Private Limited and reviewed in good faith. Where any ambiguity arises in the interpretation of any provision, the contra proferentem principle shall not automatically apply against the drafting party; instead, ambiguities shall be resolved by reference to the overall purpose and commercial context of these Terms. Section headings are for convenience only and do not affect interpretation.

No partnership or agency. Nothing in these Terms creates or implies a partnership, joint venture, agency, franchise, or employment relationship between you and Fraetech Private Limited. You have no authority to make any representations or incur any obligations on behalf of Fraetech Private Limited.

Notices. Any formal legal notice to Fraetech Private Limited under these Terms must be sent in writing to [email protected]. Notices sent by email are deemed received on the next business day after transmission, provided no delivery failure notification is received.

12. Contact

For any questions about these Terms, please contact us at [email protected].